So why does it work so well?

JetBlue’s Customer Experience. Whitney Tilson details why he flies JetBlue whenever he can. [The Motley Fool] As I noted below [Survival is Job One] JetBlue is one of the few airlines making money. But the issue isn’t airlines — an industry...

It’s ALL about design…

Designers: Time for Change. “Although design is one of the most profoundly powerful disciplines in our modern information culture, its identity as a profession is in a state of incoherent disarray verging on crisis. The economic slowdown and tenuous world...

Survival is job one?

Ford S.U.V.’s Use More Gas Than Before. In a sign that the carmaker has lost ground in its pledge for efficiency, the average fuel economy will be worse for the 2003 model year than the previous year. By Danny Hakim. [New York Times: Science] My reading of Bill...

Industrial ecology

Back in blogland (hopefully) at the International Society of Industrial Ecology conference at U Mich in Ann Arbor. Hoping for wireless in the conference rooms…