Knowledge Jolt with Jack offers a set of Knowledge Management Principles, and a decription of the “end state”:
They offer a fairly standard definition of knowledge management… but I really like what they describe as the “end state” if these principles are implemented well:
Implementing these principles will create a culture of collaboration and knowledge sharing… where key information and knowledge is “pushed and pulled” within the global enterprise to meet mission objectives — an [organization] where good ideas are valued regardless of the source, knowledge sharing is recognized and rewarded and the knowledge base is accessible without technological or structural barriers.
People / Culture Dimension
- Train and educate leaders, managers and champions.
- Reward knowledge sharing and make knowledge management a career-enhancing activity.
- Establish a doctrine of collaboration.
Core Principles of Collaboration
- Use every interaction, whether face-to-face or virtual, as an opportunity to acquire and share knowledge.
- Prevent knowledge loss.
- Protect and secure information and knowledge assets.
- Embed knowledge assets (links, podcasts, videos, simulations, wikis, etc.) in standard business processes and provide access to those who need it.
- Use standard legal and business rules and processes enterprisewide.
- Use standardized, collaborative toolsets.
- Use open architectures to permit access and searching across boundaries.
- Incorporate a robust search capability to access contextual knowledge.
- Use portals that permit single sign-on authentication for all users, including partners.
The source? The US Army! Hey: be all that you can be!