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[Slate], via [bBlog]: What Toyota can teach the 9/11 commission about intelligence gathering.
When organizations fail, our first reaction is typically to fall into ‘control mode’: One person, or at most a small, coherent group of people, should decide… But when a failure is one of imagination, creativity, or coordinationÖall major shortcomings of the various intelligence branches in recent yearsÖintroducing additional control, whether by tightening protocols or adding new layers of oversight, can serve only to make the problem worse.