Here is an example of bad reporting and why customers ARE taking control:  Agilent reports that problems with its enterprise-wide ERP system caused a $105 m drop in revenue this quarter.  The WSJ reports the story but assiduously fails to name the vendor of the ERP system.  4 seconds later, I am on Google and I find that Oracle is the vendor. 

“During the quarter, Agilent ‘went live’ with our new company-wide ERP system, which covers over 50% of Agilent’s volume and virtually all of our financial processes,” Agilent President and Chief Executive Officer Ned Barnholt said in a press release. “The disruptions associated with that new system have been more extensive than we expected. 

[John Robb’s Radio Weblog]

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