Incompetech reports on: Microsoft Technical Support vs. The Psychic Friends Network – Which Provides Better Support for Microsoft Products?
In the course of a recent Microsoft Access programming project, we had
three difficult technical problems where we decided to call a support
hotline for advice. This article compares the two support numbers we
tried: Microsoft Technical Support and the Psychic Friends Network. As a
result of this research, we have come to the following conclusions:
- that Microsoft Technical Support and the Psychic Friends Network are
about equal in their ability to provide technical assistance for Microsoft
products over the phone; - that the Psychic Friends Net work has a distinct edge over Microsoft in
the areas of courtesy, response time, and cost of support; but - that Microsoft has a generally better refund policy if they fail to
solve your problem.
Just thought you might like to know. 😉