Incompetech reports on: Microsoft Technical Support vs. The Psychic Friends Network – Which Provides Better Support for Microsoft Products?

In the course of a recent Microsoft Access programming project, we had
three difficult technical problems where we decided to call a support
hotline for advice. This article compares the two support numbers we
tried: Microsoft Technical Support and the Psychic Friends Network. As a
result of this research, we have come to the following conclusions:

  • that Microsoft Technical Support and the Psychic Friends Network are
    about equal in their ability to provide technical assistance for Microsoft
    products over the phone;
  • that the Psychic Friends Net work has a distinct edge over Microsoft in
    the areas of courtesy, response time, and cost of support; but
  • that Microsoft has a generally better refund policy if they fail to
    solve your problem.

Just thought you might like to know. 😉


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